Do I need to replace my Shopify theme?

No. Add Frida to your existing store with the widget code. Follow the installation guide and ask your theme administrator for help if needed.

Does installing the widget give Frida access to orders?

No. Widget installation, product feed connection and order authorization are separate steps. Order lookup requires separate setup and testing.

Can Frida show that a parcel is ready for pickup?

Only with the separate order integration and an explicit delivery status supplied by Shopify. Dispatch alone does not establish that a parcel is delivered or ready for collection.

An AI chatbot for your Shopify store

Add Frida as a chat widget to your Shopify store. She helps visitors using your store knowledge and, with Pro, can display products from a connected catalog.

Try Frida for free See plans and pricing

Add the chat widget to your theme

Create your chatbot and copy the widget code from Frida. Follow the Shopify installation guide in the dashboard to add the code to your theme. Test normal storefront pages and mobile layouts. The widget is designed for storefront pages; do not assume the same installation works in Shopify checkout.

Provide accurate store knowledge

Import relevant website pages and add manual answers about delivery, returns, products and contact details. Update this knowledge whenever your policies change. Frida answers from the information supplied rather than automatically knowing every store setting.

Connect a product feed with Pro

The widget and product feed are separate connections. In Products, enter a Google Shopping XML feed URL, review the preview and activate synchronization. If you do not have a feed, first locate or create one in your Shopify setup. Scheduled synchronization is not a live inventory request for every chat message.

Order status needs separate authorization

Order lookup requires the store to authorize a Shopify connection. Product feeds do not grant access to orders. Order lookup needs to be discussed and tested with Frida for each store. Delivery events depend on what the shipping integration sends to Shopify.

How to get started

Create a chatbot and import your store knowledge.
Follow the Shopify guide in Frida to install the widget code.
Optionally connect a product feed with Pro and test before launch.

Frequently asked questions

Do I need to replace my Shopify theme?: No. Add Frida to your existing store with the widget code. Follow the installation guide and ask your theme administrator for help if needed.
Does installing the widget give Frida access to orders?: No. Widget installation, product feed connection and order authorization are separate steps. Order lookup requires separate setup and testing.
Can Frida show that a parcel is ready for pickup?: Only with the separate order integration and an explicit delivery status supplied by Shopify. Dispatch alone does not establish that a parcel is delivered or ready for collection.