Frida – Din AI-kollega til kundeservice

1. Introduction

Frida ("we", "us", "our") is an AI chatbot platform for businesses. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you use Frida.

This policy applies to all users of Frida and is in accordance with the EU General Data Protection Regulation (GDPR) and Danish data protection legislation.

2. Data Controller

Frida

Denmark

Email: privacy@tryfrida.com

3. What Information Do We Collect?

3.1 Information You Provide

Account information: Name, email, phone number, company information
Payment information: Billing address, payment method (processed by Stripe)
Profile information: Preferences, settings, profile picture
Communication: Messages, support inquiries, feedback

3.2 Information We Collect Automatically

Usage data: How you use our services, features you access
Technical data: IP address, browser type, device information, operating system
Cookies and similar technologies: See our cookie policy for details
Log data: Timestamps, error reports, performance data

4. How Do We Use Your Information?

We use your personal data for the following purposes:

4.1 Service Provision

Provide and maintain our services
Process payments and manage subscriptions
Provide customer support and technical assistance
Send important notices about your account or the service

4.2 Improvement and Development

Analyze usage patterns to improve our services
Develop new features and products
Troubleshoot and optimize

4.3 Communication and Marketing

Send product updates and newsletters (with your consent)
Inform about new features or services
Conduct customer satisfaction surveys

5. Legal Basis for Processing

We process your personal data based on the following legal bases:

Contract performance: To provide our services and fulfill our agreement with you
Legitimate interest: To improve our services and security
Consent: For marketing and non-essential cookies
Legal obligation: To comply with legal requirements

6. Sharing of Information

We do not share your personal data with third parties, except:

6.1 Service Providers

Stripe: Payment processing (subject to Stripe's privacy policy)
Supabase: Database and hosting (subject to Supabase's privacy policy)
Email services: To send transactional emails

6.2 Legal Requirements

We may share information if required by law, to protect our rights, or in connection with legal proceedings.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, modification, disclosure, or destruction.

Encryption of data in transit and at rest
Regular security updates and patches
Access control and authentication
Regular security audits

8. Data Retention

We retain your personal data only as long as necessary for the purposes for which it was collected, or as required by law.

Account data: As long as your account is active + 3 years after closure
Payment data: 5 years after last transaction (accounting requirements)
Log data: Maximum 12 months
Marketing consent: Until you withdraw consent

9. Your Rights

Under GDPR, you have the following rights:

Right of access: You can request a copy of your personal data
Right to rectification: You can have incorrect or incomplete information corrected
Right to erasure: You can request deletion of your personal data
Right to restriction: You can restrict the processing of your data
Right to data portability: You can receive your data in a structured format
Right to object: You can object to the processing
Right to withdraw consent: Where processing is based on consent

To exercise your rights, contact us at privacy@tryfrida.com. We will respond within 30 days.

10. International Transfers

Your personal data may be transferred to and processed in countries outside the EU/EEA. We ensure that such transfers comply with GDPR through appropriate safeguards such as EU Standard Contractual Clauses.

11. Changes to This Policy

We may update this privacy policy from time to time. Significant changes will be communicated via email or through our platform. The updated policy takes effect when published on our website.

12. Contact Us

If you have questions about this privacy policy or wish to exercise your rights, you can contact us: