Can Frida recommend products from my store?

Yes. With Pro, Frida can use an imported product catalog to show relevant product cards. Installing the widget does not automatically connect your catalog.

Are all products updated automatically?

Only when a supported feed is connected and automatic synchronization is active. A manually imported catalog needs to be updated or replaced with a feed.

Can customers ask about order status?

Order lookup requires a separate store integration. It is not automatically included with the product feed or widget. Contact Frida to discuss compatibility, setup and testing.

An AI chatbot for your online store

Frida answers customer questions directly in your online store using the knowledge you provide. With Pro, she can also show relevant products as clickable cards in the conversation.

Try Frida for free See plans and pricing

Help customers while they consider a purchase

Customers ask about delivery, returns, product use and differences between items. Frida can answer using your website content, documents and manually added knowledge. Answers depend on the information supplied; a chatbot cannot replace missing product data or specialist advice.

Connect questions to products

With Pro, you can import your product catalog. Frida uses names, descriptions and prices to suggest relevant items and link to their product pages. Customers review the products and complete purchases through your existing store.

Product feeds are not live inventory checks

A Google Shopping XML feed can be connected by URL and refreshed at scheduled intervals. A manually uploaded CSV is a snapshot. Stock information depends on the source, available fields and most recent synchronization. A product card alone does not confirm current availability.

Improve the knowledge behind the answers

Pro includes conversation history and unanswered questions. Review them, add accurate answers and re-read website content when information changes. This gives Frida better source material for future questions.

How to get started

Create your Frida chatbot and import relevant store pages.
Add manual answers and, where appropriate, documents. Connect your product catalog with Pro.
Install the widget code and test product and customer-service questions.

Frequently asked questions

Can Frida recommend products from my store?: Yes. With Pro, Frida can use an imported product catalog to show relevant product cards. Installing the widget does not automatically connect your catalog.
Are all products updated automatically?: Only when a supported feed is connected and automatic synchronization is active. A manually imported catalog needs to be updated or replaced with a feed.
Can customers ask about order status?: Order lookup requires a separate store integration. It is not automatically included with the product feed or widget. Contact Frida to discuss compatibility, setup and testing.